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100% HAPPINESS GUARANTEE

We want you to love everything you buy from us. If something isn’t quite right, our friendly support team will do everything they can to put it right - including offering a replacement, exchange, store credit, or a full refund.

This policy explains how our 100% Happiness Guarantee works and the terms that apply.

Who This Guarantee Applies To

  • Available to UK and international retail customers

  • Applies to retail purchases only

  • Wholesale, trade, or B2B orders are excluded

Products Covered

  • All products are covered under this guarantee

  • There are no product category exclusions

Timeframe

  • The guarantee applies for 30 days from the date your order is delivered

  • Requests made after this period may not be eligible under this policy

How to Make a Claim
Before returning anything, you must contact our support team first.

You can reach us via:

  • Live chat, or

  • Email

Our team will review your issue and confirm the next steps before any return is sent.

Condition of Items
Non-Defective Items

  • For non-defective items, products must be returned in a resaleable condition, meaning:

    • Unworn and unused

    • Free from damage, marks, odours, or washing

    • Original tags attached

    • Original packaging intact

If these conditions are not met, we may refuse the return or issue a partial refund.

Defective Items

  • If an item is faulty or defective, resaleable condition is not required, provided:

    • The defect is genuine

    • The issue can be reasonably demonstrated (e.g. photos or description)

Resolutions Available
Depending on your situation, we offer:

  • Replacement

  • Exchange

  • Store credit

  • Full refund

If the item is returned in a resaleable condition, you may insist on a full refund.

For defective items, we will work with you to resolve the issue as quickly and fairly as possible.

Returns & Shipping Costs
Non-Defective Items

  • Return shipping costs are the customer’s responsibility

  • Customers must arrange and pay for their own return shipping

  • We do not provide prepaid return labels

Defective Items

  • If an item is confirmed as defective, we will:

    • Send a replacement free of charge, or

    • Offer a refund where appropriate

Refunds

  • Refunds are issued to the original payment method

  • Store credit is available as an optional alternative

  • Refunds are processed within 3–5 working days of receiving the returned item

Fair Use Policy
Our Happiness Guarantee is designed to be generous and fair. 

We reserve the right to:

  • Refuse claims that appear to be abusive, excessive, or fraudulent

  • Limit or decline future claims from customers with a history of repeated or unreasonable returns

  • Make final decisions on eligibility in line with this policy

This does not affect your statutory rights.

UK Consumer Rights
This Happiness Guarantee is in addition to your legal rights.

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or other applicable consumer protection laws. Faulty or misdescribed items are always covered by UK law.