Refund policy

Returns & Exchanges

You can always contact us with any return question at hi@vo.clothing

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange, where the item is eligible.

To be eligible for a return, your item must be unworn, unused, in the same condition that you received it, and in its original packaging where applicable. You’ll also need your order number, receipt, or proof of purchase.

To start a return or exchange, you can contact us at hi@vo.clothing. You may also be able to request a return or cancellation directly from your customer account or order status page.

Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you have received the wrong item. We’ll review the issue and help make it right.

Exchanges

If you need a different size or item, please contact us at hi@vo.clothing or submit a return/exchange request through your customer account or order status page.

The quickest way to get the item you want is usually to return the eligible item first, and once the return is accepted, place a separate order for the new item.

UK and EU cooling-off rights

Where your item is eligible, UK and EU customers may have the right to cancel or withdraw from their order within 14 days of receiving the goods.

This right does not apply to printed-to-order, decorated-to-order, made-to-order, personalised, or custom items, unless the item is faulty, incorrect, or not as described.

If the cooling-off right applies and your return is accepted, we will refund the item price and the original standard delivery cost. If you selected a more expensive delivery option, we will only refund the cost of our standard delivery option.

You are responsible for the cost of return postage unless the item is faulty, incorrect, or not as described. We recommend using a tracked service, as we cannot take responsibility for returns lost in transit.

For untracked EU deliveries, we may ask you to confirm the date you received your order so we can check the 14-day cooling-off period.

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know whether the refund has been approved.

If approved, your refund will be processed to your original payment method. Please remember it can take some time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you still have not received your refund, please contact us at hi@vo.clothing.

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